Frequently Asked Questions
When can I expect to receive my order?
To keep our prices as low as possible, Relenvo ships products directly from the manufacturer or supplier. Delivery may therefore take a little longer than usual. Order processing takes approximately 1 to 2 business days. The average delivery time is 2 to 4 business days.
The expected delivery date has passed. What is the status of my order?
In most cases, orders are delivered on time. Unfortunately, delays can sometimes occur. Have you waited 3 days beyond the original delivery date without receiving your order? Please send an email to: info@relenvo.com
What are the delivery fees?
When you order from Relenvo, you always benefit from free delivery.
How can I pay for my order?
Relenvo always offers secure payment options. We use the most common payment methods: Shop Pay, Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay.
Some products are missing—how is that possible?
Some orders are shipped in multiple packages due to weight restrictions. To ensure product quality, the items you order may come from different suppliers. If you order multiple items at the same time, they may not arrive together.
Don’t worry, your order is being processed. The rest of your order will normally be delivered within 1 to 3 business days.
What should I do if I receive a damaged package?
Unfortunately, your order may be damaged during delivery. As a customer, this is obviously beyond your control. In this case, please contact our customer service immediately by email at info@relenvo.com. You need to take photos of the problem and attach them to the email.
You cannot return the product without sending us photos. Unfortunately, without them, we will not be able to offer you a suitable solution. Our customer service team will process your message as soon as possible and work with you to find the best solution.
This applies if you purchased the wrong product, if it does not suit you, or if you no longer want it.
Please contact our customer service first (info@relenvo.com). Together, we will find the best solution for you. If this does not work, you will only have to pay the shipping costs to return the product to us.
Do you have any other questions? Contact our customer service (info@relenvo.com)
Company name: Relenvo
Address: 236 Petillat, 42310 La Pacaudiere, France
Email: info@relenvo.com
Phone number: +33756894435
Customer service hours:
Monday to Friday: 8:00 a.m. – 5:00 p.m.
Saturday to Sunday: 9:00 a.m. – 4:00 p.m.
We strive to respond to all inquiries within 12 hours.