When can I expect to receive my order?

To offer you the best prices, Relenvo ships its products directly
from the manufacturer or supplier. Therefore, delivery may take a little longer than
what you are used to.

Processing your order usually takes 1 to 2 business days. The average delivery time is 2 to 4 business days.

The expected delivery time has passed. Where is my order?

In most cases, orders are delivered within the estimated timeframe. However, it can happen that an order is delayed.

If you have waited 3 days longer than the initial delivery time and have still not received your order, please send an email to: info@relenvo.com

What are the shipping costs?

When you order from Relenvo, you always benefit from free shipping.

How can I pay for my order?

Relenvo always offers secure payments. We accept the most commonly used payment methods: Visa, Mastercard, Maestro, Apple Pay, and Google Pay.

Some products are missing from my order. How is this possible?

Some orders are shipped in multiple packages due to weight restrictions. To ensure product quality, the items you order may come from different suppliers. If you order multiple products at the same time, it is possible that they will not be delivered simultaneously.

Don't worry, your order is on its way. The rest of your order will normally be delivered within 1 to 3 business days.

What should I do if I receive a damaged order?

Unfortunately, it is possible for your order to be damaged during transport. As a customer, you are obviously not to blame for this. In this case, please contact our customer service immediately by sending an email to info@relenvo.com. You must take photos of the damage and attach them to your email.

We will not be able to accept the return of the product without these photos. Without them, it will unfortunately be impossible for us to offer you a suitable solution. Our customer service will process your request as soon as possible and work with you to find the best possible solution.

This procedure also applies if you ordered the wrong product, if it does not fit, or if you no longer wish to keep it. Please first contact our customer service at info@relenvo.com. We will review the best solution with you. If a return is necessary, only the return shipping costs will be your responsibility.

Do you have any other questions? Please do not hesitate to contact our customer service at info@relenvo.com.